Frequently Asked Questions
Everything you need to know about shopping with Primo Shop
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
At Primo Shop, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or address changes. Please contact our support team immediately via live chat.